Amazingly enough, we are all aware of how shipping changes our decisions. As consumers, we know that we love free shipping. Even if it means adding on extra thirty-five dollars worth of items just to get free shipping when the total shipping cost is only ten dollars. This is a phenomenon we are highly aware of and we are aware of how businesses use it to their advantage. As consumers are becoming savvier and savvier, the expectations of the products and services also increase. Services here meaning, the shipping service and experience. If your favorite shipping company were to use a decommisioning service in malaysia, it is your job to find someone who is just as good to provide a better service to consumers. Consumers are getting anxious for better business transactions.
Today, we are going to talk about some of the best shipping strategies to improve the overall experience of your customer. The last thing we would want to do is lose even more sales because of shipping. Your product may be amazing, but shipping may have stopped them on track. Here are some things you can do to overcome this challenge and provide better customer service.
Giving Your Customer Options
Your customer likes to feel in charge. They like to feel they are leading the transaction and they like having options. When it comes to shopping from a business with options versus a business with only just one option, which do you think would satisfy them the most? Some businesses offer immediate free shipping, express shipping with 24 hours, or free shipping if you sign up. These are all endless options for your customer. E-commerce businesses in Malaysia such as Zalora, Lazada and shopee all use similar tactics when it comes to their shipping experience. They give their customer plentiful of options.
Having Proper Dates
Your shipping should have dates. Concise and precise dates of the arrival and even delays. Customers like keeping track of their deliveries. They want to know how far along their products are. If it takes too long they either lose the excitement and forget. When things take a little too much time with no notification, they have a negative shipping experience. This could prevent them from coming back again.
Giving A Count Down
Many businesses choose to have count downs or cut-off times for their business. Meaning that if consumers order within a specific period of time, they are to get their products delivered for free or within the next 24 hours. Having an offer backed up with a count down will motivate customers to actually purchase within the time frame as they feel like they are getting a higher perceived value.
Sometimes things do not always go smooth sailing when it comes to shipping. We run into unexpected accidents such as missing packages, packages being rerouted, unexpected delays, and given the pandemic, unpredictable shipping service. There is no telling what may or may not happen but it is important to have a backup plan for every possible scenario. This is how we can improve the overall shipping experience for our customers. And it is also how we expand as a business.